General Shipping Information

All of our packages are fully insured during transit. Please note that due to the high value of your merchandise your package will require card holder signature with ID verification; therefore please make sure that you will be available to sign for your package. Should you not be available, UPS allows the option of picking up the package at their location. NO ADDRESS CHANGES ARE ALLOWED once package has shipped. For your protection, all orders submitted are subject to a thorough verification procedure and final approval by our Credit and Fraud Protection Department before they are shipped . We verify the billing as well as the shipping address, so an alternate shipping address may delay the processing of your order; therefore, orders are shipped within 1 to 3 business days pending verification.

Should you place your order before 3 PM EST on a regular business day (Monday through Friday), your order will begin processing that day. If you place an order on a holiday, a Saturday or Sunday, or after 3 PM EST on a regular business day, your order will begin processing the following business day. Actual shipping time is contingent on availability of merchandise and verification by JewelryWatches Credit and Fraud Protection Department. Please be aware that shipping to an alternate address will delay your order. Most orders are shipped within 2-3 business days of receiving your order.

Customer Satisfaction

JewelryWatches.com is committed to providing the best customer service available. We honor all terms and conditions mentioned on our website, and strive to ensure your shopping experience will always be easy and enjoyable. If for any reason you are not satisfied with the condition of your purchase, we will do everything in our power to resolve the situation in a timely and positive manner.

Shipping within the United States

Free shipping

All watches over $2,000 are delivered next day*
All watches over $500 are delivered ground

* Extra fees apply to Saturday deliveries

Paid shipping

Next day air service - $34.95 (for all orders under $1,000)
Next day Saturday delivery - $54.95 (only available for orders being shipped out on Friday)
If you must have your watch delivered overnight, please contact us to check availability. 800-996-8348 for US Customers (We cannot ship overnight to International Customers) or via email at sales@jewelrywatches.com.

Hawaii, Alaska and Puerto Rico (UPS)

2nd day air Service $24.95
Next day air Service $34.95

USPS Claims

Due to the untimely response from the US Post Office regarding lost packages, all claims can take up to 6 week to resolve. A replacement item will not be shipped until USPS confirms that the package is indeed lost.

Private Mailbox Information

A Private Mailbox Service is any third-party mailbox provider (other than the U.S. Postal Service) that allows for the delivery of your private mail and packages to an address other than your home. When providing a Private Mailbox address, please be sure to include the street address of the third-party location that is receiving your mail and packages. If providing a U.S. Post Office Box address, no additional street address is needed, and you will not need to select the "Private Mailbox Service" box.

UPS Ground Map

Note: Days are calculated in business days.

International Shipping

International Shipping Fees

Fees include full insurance coverage during transit.
International Air Service US$65.00
Standard Service to Canada US$24.95

Duties & Taxes

JewelryWatches.com does not assess nor are we responsible for taxes/duties imposed by other countries. International orders are subject to applicable customs, and import duties and taxes, which are the sole responsibility of the customer. Final value of order includes ONLY the price of your watch/watches & shipping fees. If you would like to find out whether your order might require additional tax and/or duty assessments please contact your local customs office for details.

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